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Exchange & Returns Policy

Last updated 31 August 2026 · Applies to every order placed on hermizon.com

Every Hermizon pair carries a two-month replacement guarantee and a free exchange. This page is the policy those two promises refer to — what each one covers, what it does not, and how to use them.

The two-month replacement guarantee

If a pair fails through a fault in how it was made, we replace it. The guarantee runs for 60 days from the day the parcel reaches you and covers:

  • the sole separating from the upper,
  • stitching coming apart under normal wear,
  • a buckle, strap, zip or other fitting breaking or failing,
  • a heel loosening or breaking under ordinary use,
  • a defect that was present when the pair arrived.

We replace with the same style and size. If it is out of stock, you choose: another style of the same value, store credit to use later, or your money back.

What the guarantee does not cover

These shoes are made by hand and worn on real streets. The guarantee is about how a pair was made, not about how it has been used, so it does not cover:

  • ordinary wear — sole and heel-tip wear, scuffing, creasing, colour softening with use,
  • damage from water, heat, chemicals or improper storage,
  • damage from an accident, misuse, or wearing a pair for a purpose it was not made for,
  • repairs or alterations made by anyone other than us,
  • a pair whose size is wrong — that is an exchange, covered below,
  • small variations in colour, grain and finish between pairs, which are inherent to handmade footwear and are not defects.

Free exchange — size or style

You get one free exchange per order, for a different size or a different style of the same value. To be eligible the pair must be:

  • unworn — tried on indoors is fine, worn outside is not,
  • in its original box, undamaged, with tags and any dust bag included,
  • requested within seven days of the parcel reaching you.

If the new pair costs more, you pay the difference. If it costs less, the difference becomes store credit for a future order.

Who pays the courier: you send the pair back to us at your own cost, and we pay to send the new pair out.

How to start a claim or an exchange

Send us your order number, a sentence about what is wrong, and photographs of the pair — including the fault, if there is one:

We reply within two working days and tell you how to send the pair back. Please do not send anything back before we have replied — an unannounced parcel is hard to match to an order.

Refunds

Hermizon sells cash on delivery, so a refund means returning money we have already collected in cash. Our first answer is always a replacement or an exchange. Where a refund is the right answer, we send the money back within five working days of the pair reaching us, by [to confirm: refund method — bKash, Nagad, bank transfer, cash at a store, or a choice of these].

You may refuse a parcel at the door if it is visibly damaged, and pay nothing.

Items that cannot be exchanged

  • Pairs made to a custom size or custom specification.
  • Anything sold as final sale or clearance, where the product page says so.
  • Pairs that have been worn outdoors.

Questions

Write to info@hermizon.com or call +880 1866 765229. Our address is Shop# 32 (Level-5), Gulshan Pink City, Gulshan 2, Dhaka 1209, Bangladesh.